Communicating at work
著者
書誌事項
Communicating at work
（A fireside book）
Simon & Schuster, c1993
大学図書館所蔵 件 / 全2件
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注記
Includes bibliographical references (p. [252]-260) and index
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内容説明・目次
内容説明
In today's competitive workplace, your ability to communicate is your most important business skill.
This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead.
Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.
目次
Contents
Introduction
Part I: Interpersonal Communication
1. Future Perfect Communication
2. Personal Communication Styles
3. The Four Styles
4. Communicating with the Four Styles
Part II: Verbal Communication
5. Active Listening
6. The Art of Asking Questions
7. Making Sure with Feedback
8. Conflict Resolution
Part III: Nonverbal Communication
9. Projecting a Powerful Image
10. The Power of Nonverbal Communication
11. It's How You Say It
12. Communicating Through Spatial Arrangements
13. How Your Use of Time Talks
Part IV: Group Communication
14. Presentation Power
15. Meeting Magic
16. Conducting Powerful Meetings
Part V: Written Communication
17. Putting Yourself Ahead of the Pack
18. It's a Matter of Style
Wrap Up: Putting It All Together
Bibliography
Index
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