CiNii Books - Communicating at work

In today's competitive workplace, your ability to communicate is your most important business skill. This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead. Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.

Table of Contents

Contents Introduction Part I: Interpersonal Communication 1. Future Perfect Communication 2. Personal Communication Styles 3. The Four Styles 4. Communicating with the Four Styles Part II: Verbal Communication 5. Active Listening 6. The Art of Asking Questions 7. Making Sure with Feedback 8. Conflict Resolution Part III: Nonverbal Communication 9. Projecting a Powerful Image 10. The Power of Nonverbal Communication 11. It's How You Say It 12. Communicating Through Spatial Arrangements 13. How Your Use of Time Talks Part IV: Group Communication 14. Presentation Power 15. Meeting Magic 16. Conducting Powerful Meetings Part V: Written Communication 17. Putting Yourself Ahead of the Pack 18. It's a Matter of Style Wrap Up: Putting It All Together Bibliography Index

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Communicating at work

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