Toll-free services : a complete guide to design, implementation, and management
Author(s)
Bibliographic Information
Toll-free services : a complete guide to design, implementation, and management
（The Artech House telecommunication library）
Artech House, c1995
Available at / 1 libraries
-
No Libraries matched.
- Remove all filters.
Note
Bibliography: p. 175-178
Includes index
Description and Table of Contents
Description
Many innovations have provided new possibilities to 800 services - ACD/PBX functionality, alternate routing, voice mail functionality, interactive voice response, and transaction processing have brought increased complexity to toll-free services. This book shows how to design, alter, and manage a toll-free network - providing information on the technical capabilities of toll-free services and the costs involved.
Table of Contents
800 Services. The ABCs of 800 Services. 800 Services and the Call Center. Features of 800 Services. Designing and Implementing 800 Services. Managing 800 Services/Functions. Disaster Recovery. The Future of 800 Services. Appendices.
by "Nielsen BookData"