Total quality management in higher education : is it working? why or why not?

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書誌事項

Total quality management in higher education : is it working? why or why not?

edited by Serbrenia J. Sims and Ronald R. Sims

Praeger, 1995

  • : alk. paper

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注記

Includes bibliographical references (p. [193]-195) and index

内容説明・目次

内容説明

If institutions of higher education are serious about improving quality in both their educational and administrative components, then they should look to Total Quality Management (TQM) as an all encompassing method for achieving these objectives. An understanding of TQM and the ability to adapt it to unique college and university environments is essential to improving the quality of college administration. This book provides a brief history and review of the development of TQM as we know it today. Various educators who have taken part in successful TQM efforts analyze its application in the higher education environment. This volume will be of considerable use to college and university administrators as well as those teaching education administration.

目次

Figures Preface Toward an Understanding of Total Quality Management and Its Contribution and Relevance to Higher Education by Ronald R. Sims and Serbrenia J. Sims Higher Education in TQM: Taking Lessons from Government and Business Ventures by Lois A. Waters Total Quality in Higher Education: Opportunities and Obstacles by Gary Bonvillian and Terry L. Dennis Impediments to Overcome if Academia is Going to Successfully Embrace Total Quality Management by Walter J. Wheatley The Campus Administrative Improvement Program by Annie B. Woolridge Quality in Higher Education: A Case Study of the Road to Total Quality Service at the Houston Community College System by Marcia Edwards Hardney A Rose by Any Other Name: Applying TQM to Higher Education by Suzette M. Jelinek, Ralph S. Foster, Jr., and William I. Sauser, Jr. How to Improve Student Outcomes in Higher Education by Applying TQM Tools by Serbrenia J. Sims Engaging Faculty in Continuous Improvement and Change Initiatives by Susan West Engelkemeyer Process Improvement at the Carlson School of Management, University of Minnesota: A Case Study by Donald R. Bell Dedication to Kaizen: Empowerment in an Organization Behavior Classroom in Toyota Motor Manufacturing by Kenneth L. Murrell, William J. Easdale, and Lap T. Ton Bibliography Index

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