TQM in action : a practical approach to continuous performance improvement
著者
書誌事項
TQM in action : a practical approach to continuous performance improvement
Chapman & Hall, 1994
1st ed
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
The principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within their own organizations. "TQM in Action" prvides a practical guide to the stages, key considerations and potential pitfalls of implementation. The book provides a template for implementation which should help managers get started and keep the process going. The authors recognize that the main difficulty encountered by managers in introducing TQM is changing "organization culture". The planning process outlined for TQM is therefore based on an examination of the prevailing culture. This allows individual organizations to tailor the installation process to their own needs rather than imposing a theoretical framework which may or may not fit.
目次
- Part 1 Introduction: can manufacturing industry survive?
- the traditional approach to quality management
- the need for a new approach. Part 2 Total quality management: TQM defined
- origins and growth of the concepts of TQM
- TQM and traditional management thinking
- TQM as an organization development process
- ingredients of success
- benefits from successful total quality management installations. Part 3 Approaches to the implementation of TQM: the need for revolutionary change
- the managerial decree approach
- the managerial sales campaign approach
- the spread of knowledge or education only approach
- the quality circles or problem solving only approach
- standard implementation methodology or "packaged" approaches to implementation of total quality management
- the tailor made or planned change approach. Part 4 A tailored approach to implementation: an introduction to the seven P process
- the seven Ps in outline
- the need for change
- summary of the three leg stool model
- choosing the right climate
- dealing with culture
- elements of successful TQM implementation processes
- checklist/ideas menu for chapter 4
- identifying the need
- diagnostic review. Part 5 Getting started: positive commitment
- planning
- checklist/ideas menu for chapter 5. Part 6 Getting organized: the CID continuum
- creating the environment for participation
- organizational sub-systems
- team structures in TQM
- checklist/ideas menu for chapter 6. Part 7 Managing the continuous improvement process: process control
- problem indentification
- cost of quality - an overview
- benchmarking
- problem reporting systems
- problem elimination
- the diagnostic journey
- the remedial journey
- permanence
- supplier quality assurance
- checklist/ideas menu for chapter 7. Appendices: Useful addresses
- glossary of terms.
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