Integrated process management : a quality model
著者
書誌事項
Integrated process management : a quality model
McGraw-Hill , American Society for Quality Control, c1991
大学図書館所蔵 件 / 全5件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
注記
Includes bibliographical references
内容説明・目次
内容説明
If you want to create and sustain a commitment to quality in your company - a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. "Integrated Process Management: A Quality Model", offers you a compelling, workable process management model, derived from the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; and how to run the plan on a computer. Slater's model is driven by an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense stems that really work. The dynamic process management model described in this book will give you the skills you need right now to improve quality at every stage of operations - from initial product development to final product delivery.
目次
Part I: The Theory and Structure of the IPM Model. The Origin. The Guiding Gurus. The Winning Edge. The Structure. Macro and Micro. IPM-An Overview. A Paradigm Shift. Part II: An Expanded Overview of Each Step of the IPM Model. The Positive Environment. The Variables. The Standards. Communication, Communication! The Feedback Loop. Diagnostics and Dynamics. Part III: Staying the Course in the Implementation of the IPM System. Learned Negatives. Run, With Patience.
「Nielsen BookData」 より
