The road to the Baldrige Award : quest for total quality
著者
書誌事項
The road to the Baldrige Award : quest for total quality
(The electronic business series)
Butterworth-Heinemann, c1992
- : case bound
- 統一タイトル
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Electronic business
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注記
Includes bibliographical references (p. 199-207) and index
内容説明・目次
内容説明
Containing background information on, and description of, total quality management (TQM), this book looks at the prestigious Baldrige Award programme in the USA, with advice on how to prepare and enter, and examples of how American companies are implementing TQM methods.
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