Total quality in research and development
Author(s)
Bibliographic Information
Total quality in research and development
（The St. Lucie Press total quality series）
St. Lucie Press, c1995
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Note
Includes glossary
Includes bibliographical references and index
Contents of Works
- Total quality in R&D
- Overview of total quality
- Present R&D paradigm
- Present R&D systems
- Beginning the systematic improvement process
- Planning and diagnosing
- QFD: a tool for managing customer satisfaction
- ISO 9000 in R&D: a view to the future
- Case study: total quality at Corning's RD&E
