Total quality in managing human resources
著者
書誌事項
Total quality in managing human resources
（The St. Lucie Press total quality series）
St. Lucie Press, c1995
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence.
The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century.
In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.
目次
Why Total Quality in Managing Human Resources? Driving Forces Reshaping the Human Resource Environment A Brief History of U.S. Human Resource Management The House of Total Quality: The Challenging Opportunity for Human Resources Ethical Work Culture and Expanded Human Resource Roles Human Resource Management and the Total Quality Difference Barriers and Responses to Total Quality Human Resource Management Implementation Review/Discussion Questions Endnotes AppendixCustomer Satisfaction: Strategy Dimensions The Total Quality Business Strategy Total Quality Business Strategy Planning Total Quality Business Strategy Management The Total Quality Human Resource Strategy Total Quality Human Resource Strategy Planning Total Quality Human Resource Strategy Management Review/Discussion Questions Endnotes Practitioner Assessment InstrumentsContinuous Improvement: Process Dimensions The Total Quality Business Processes Total Quality Business Process Planning Total Quality Business Process Management Total Quality Human Resource Processes Total Quality Human Resource Process Planning Total Quality Human Resource Process Management Review/Discussion Questions Endnotes Practitioner Assessment InstrumentsSpeaking with Facts: Project Dimensions The Total Quality Business Projects Total Quality Business Project Planning Total Quality Business Project Management Total Quality Human Resource Projects Total Quality Human Resource Project Planning Total Quality Human Resource Project Management Review/Discussion Questions Endnotes Practitioner Assessment InstrumentsRespect for People: Performance Dimensions The Total Quality Business Individual Performance Total Quality Business Performance Planning Total Quality Business Performance Management Total Quality Human Resource Performance Total Quality Human Resou
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