Benchmarking workbook, with examples and ready-made forms
著者
書誌事項
Benchmarking workbook, with examples and ready-made forms
John Wiley & Sons, c1995
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内容説明・目次
内容説明
The Benchmarking Workbook will do exactly what the title suggestsmake it easier for you to put theory into practice. It is a"do-it-yourself" guide to benchmarking. Benchmarking methods aresimple, easy to grasp, and universal everyone can do it! But manypeople suffer from unclear frames of reference, impossibledeadlines, inadequate budgets, unexplained expectations; even whenthese obstacles are overcome, the greatest danger is becomingswamped by detail. This is where the Benchmarking Workbook willprove to be a major ally. If you are on a benchmarking team, youwill find that this workbook is a tool to help get at the practicalaspects; aspects with which books of theory just cannot cope. Itincludes
* examples from actual cases
* self-diagnostic "what to do" sections
* forms, checklists and questionnaires
The Benchmarking Workbook helps you
* organize your research
* clarify your thinking
* prioritize your findings
The Benchmarking Workbook has been developed by Karlof andPartners. It is the practical companion to the original bookBenchmarking: A Signpost to Excellence in Quality and Productivityby Bengt Karlof and Svante Ostblom, published by John Wiley &Sons.
目次
What Is Benchmarking?
Phases of Benchmarking.
Benchmarking Organization.
What to Benchmark.
Benchmarking Partners.
Information Gathering.
Analysis.
Implementation.
Case Histories.
Follow-up and Benchlearning.
Work Forms.
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