Service quality in hospitality organizations

Author(s)

• Olsen, Michael D.
• Teare, Richard
• Gummesson, Evert

Bibliographic Information

Service quality in hospitality organizations

edited by Michael D. Olsen, Richard Teare, Evert Gummesson

Cassell, 1996

• : pbk

Note

Includes bibliographical references and index

Details

• NCID: BA27055073
• ISBN:
  • 0304327883
  • 0304327867
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: London
• Pages/Volumes: xii, 316 p.
• Size: 25 cm
• Classification:
  • DC20 : 647.940685