Case studies in leisure management practice
著者
書誌事項
Case studies in leisure management practice
Pitman Publishing, c1993
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注記
Includes bibliographical references
内容説明・目次
内容説明
This is a collection of case studies drawn from the UK and Europe, designed to enable leisure managers to draw upon the experience of others in implementing good management practice throughout their organization. It covers such issues as problem-solving and decision-making, in addition to operational elements, customer service, staff training and development, leadership, market research and Total Quality Management and the pursuit of excellence.
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