Measure up! : yardsticks for continuous improvement
著者
書誌事項
Measure up! : yardsticks for continuous improvement
Blackwell Business, c1995
2nd ed
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
Measure what is important to their customers.
Motivate their organizations.
Identify and eliminate waste of both time and resources.
目次
Foreword. Preface.
Acknowledgements.
1. Do Your Yardsticks Measure Up?.
2. Taking of the Blinders.
3. Dynamic Strategies need Dynamic Yardsticks.
4. The Eyes of the Customer.
5. Down to Brass Racks.
6. Performance that Counts to the Customer.
7. Performance that Counts to the Bottom Line.
8. Custom Railoring Performance Measures.
9. Altering the corporate Mindset.
10. Mending and Remodeling Related Systems.
Conclusion.
Appendices.
Glossary.
Index.
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