Measure up! : yardsticks for continuous improvement
Author(s)
Bibliographic Information
Measure up! : yardsticks for continuous improvement
Blackwell Business, c1995
2nd ed
Available at 11 libraries
Note
Includes bibliographical references and index
Description and Table of Contents
Description
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
Measure what is important to their customers.
Motivate their organizations.
Identify and eliminate waste of both time and resources.
Table of Contents
Foreword. Preface.
Acknowledgements.
1. Do Your Yardsticks Measure Up?.
2. Taking of the Blinders.
3. Dynamic Strategies need Dynamic Yardsticks.
4. The Eyes of the Customer.
5. Down to Brass Racks.
6. Performance that Counts to the Customer.
7. Performance that Counts to the Bottom Line.
8. Custom Railoring Performance Measures.
9. Altering the corporate Mindset.
10. Mending and Remodeling Related Systems.
Conclusion.
Appendices.
Glossary.
Index.
by "Nielsen BookData"