Measure up! : yardsticks for continuous improvement

著者

• Lynch, Richard L.
• Cross, Kelvin F.

書誌事項

Measure up! : yardsticks for continuous improvement

Richard L. Lynch, Kelvin F. Cross

Blackwell Business, c1995

2nd ed

注記

Includes bibliographical references and index

内容説明・目次

内容説明

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today. Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to: Measure what is important to their customers. Motivate their organizations. Identify and eliminate waste of both time and resources.

目次

Foreword. Preface. Acknowledgements. 1. Do Your Yardsticks Measure Up?. 2. Taking of the Blinders. 3. Dynamic Strategies need Dynamic Yardsticks. 4. The Eyes of the Customer. 5. Down to Brass Racks. 6. Performance that Counts to the Customer. 7. Performance that Counts to the Bottom Line. 8. Custom Railoring Performance Measures. 9. Altering the corporate Mindset. 10. Mending and Remodeling Related Systems. Conclusion. Appendices. Glossary. Index.

「Nielsen BookData」 より

• NII書誌ID(NCID): BA27164829
• ISBN:
  • 1557867186
• LCCN: 95001580
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Cambridge, Mass.
• ページ数/冊数: xvi, 250 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HC110.I52
  • DC20 : 658.5
• 件名:
  • LCSH : Industrial productivity -- United States
  • LCSH : Quality control -- United States
  • LCSH : Business logistics -- United States
  • LCSH : Competition, International