The Nordstrom way : the inside story of America's # 1 customer service company

Author(s)

• Spector, Robert
• McCarthy, Patrick D.

Bibliographic Information

The Nordstrom way : the inside story of America's # 1 customer service company

Robert Spector, Patrick D. McCarthy

Wiley, c1995

• : hbk
• : pbk

Note

paperback: xii, 244 p.

Includes index

Details

• NCID: BA27175891
• ISBN:
  • 0471584967
  • 0471161608
• LCCN: 94039182
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: ix, 244 p.
• Size: 22 cm
• Classification:
  • NDC9 : 673.8
  • LCC : HF5415.5
  • DC20 : 658.8/71
• Subject Headings:
  • LCSH : Customer services -- United States
  • LCSH : Nordstrom (Firm)
  • LCSH : Department stores -- United States