The Nordstrom way : the inside story of America's # 1 customer service company

著者

• Spector, Robert
• McCarthy, Patrick D.

書誌事項

The Nordstrom way : the inside story of America's # 1 customer service company

Robert Spector, Patrick D. McCarthy

Wiley, c1995

• : hbk
• : pbk

注記

paperback: xii, 244 p.

Includes index

• NII書誌ID(NCID): BA27175891
• ISBN:
  • 0471584967
  • 0471161608
• LCCN: 94039182
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: ix, 244 p.
• 大きさ: 22 cm
• 分類:
  • NDC9 : 673.8
  • LCC : HF5415.5
  • DC20 : 658.8/71
• 件名:
  • LCSH : Customer services -- United States
  • LCSH : Nordstrom (Firm)
  • LCSH : Department stores -- United States