Hospitality management : a human resources approach
Author(s)
Bibliographic Information
Hospitality management : a human resources approach
Pitman, 1995
2nd ed
Available at / 2 libraries
-
No Libraries matched.
- Remove all filters.
Note
Previous ed.: 1992
Includes bibliographical references and index
Description and Table of Contents
Description
This text provides a detailed study of ways in which performance can be improved in the hospitality industry through the effective management of human resources. It recognizes the diverse nature of the hospitality industry but makes particular reference to the hotel sector. Review, discussion questions, real-life case studies and examples are provided.
Table of Contents
1. The nature of the hospitality industry. 2. Working with people. 3. Organisational design and structure. 4. The nature of managerial work. 5. The manager-subordinate relationship. 6. The personnel function. 7. The execution of work. 8. Motivating the workforce. 9. Group behaviour and performance. 10. Managerial leadership. 11. Communication in organisations(by Tom McEwan). 12. Improving organisational performance. Assignment analysis sheets. Index.
by "Nielsen BookData"