Total quality management : text with cases

著者

書誌事項

Total quality management : text with cases

John S. Oakland ; case study co-author Leslie J. Porter

（BH contemporary business series）

Butterworth-Heinemann, 1995

大学図書館所蔵 件 / 全4件

この図書・雑誌をさがす

注記

Includes bibliographical references (p. [357]-363) and index

内容説明・目次

内容説明

Provides comprehensive coverage of Total Quality Management (TQM) for students. This book presents a simple model for TQM in a logical sequence, and is illustrated with real-life cases. It demonstrates how a TQM strategy can be applied to all business activities. An ELBS/LPBB edition is available.

目次

  • Part 1 The foundation - a model for TQM: understanding quality
  • commitment and leadership
  • design for quality
  • case studies - TQM in R&D at Esso Research Centre, Exxon Chemical. Part 2 TQM - the role of the quality system: planning for quality
  • quality systems
  • quality system audit/review and self-assessment
  • case studies - Carnaud MetalBox Foodcan PLC, Prudential Assurance Co. Part 3 The tools and the improvement cycle: measurement of quality
  • tools and techniques for quality improvement
  • additional techniques for process improvement
  • case studies - Short Brothers, Hills Industries. Part 4 The organizational, communication and teamwork requirements: organization for quality
  • culture change through teamwork for quality
  • case studies - Pirelli Communication Cables, Thomas Cook SML. Part 5 TQM - the implementation: communications and training for quality
  • implementation of TQM and the management of change
  • case study - The University of Bradford Management Centre. Appendices: three American gurus
  • TQM bibliography.

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