100 Methods for total quality management
著者
書誌事項
100 Methods for total quality management
Sage Publications, c1996
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注記
Includes index
内容説明・目次
内容説明
From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.
Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema's of: management methods, idea generation, data collection and analysis.
目次
Understanding Total Quality Management
The Role of TQM Methods
List of Methods (by Category)
Purpose of Methods (Alphabetical List)
Management Methods
Analytical Methods
Idea Generation
Data Collection, Analysis and Display
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