25 tips for excellent customer service : an action plan for service success

著者

• Linton, Ian
• British Institute of Management Foundation

書誌事項

25 tips for excellent customer service : an action plan for service success

Ian Linton

Institute of Management Foundation/Pitman, 1995

注記

Includes index

内容説明・目次

内容説明

Gives you the means to tackle the issue of customer services at the operational level. Based on 25 service activities, each of which is self-contained, easy to implement and adaptable to your business requirements.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA27349336
• ISBN:
  • 0273609742
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: London
• ページ数/冊数: ix, 213 p.
• 大きさ: 24 cm
• 分類:
  • DC20 : 658.812
• 件名:
  • LCSH : Customer services -- Management