Library users and reference services
著者
書誌事項
Library users and reference services
Haworth Press, c1995
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注記
"Has also been published as The reference librarian, numbers 49/50 1995"--T.p. verso
Includes bibliographical references and index
内容説明・目次
内容説明
This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work.Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services.
Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population.
Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences.
Section Three covers groups with special characteristics such as age, economic standing, gender, or profession.
Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness.The book's final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
目次
Contents
Introduction
Part I: Service, Economics, and Marketing
Customer Service: Implications for Reference Practice
On the Economics of Reference Service: Toward a Heuristic Model for an Uncertain World
Marketing Reference Services
Part II: Information Seeking Patterns: Academic Disciplines
A Brave New World: User Studies in the Humanities Enter the Electronic Age
Information Seeking Patterns: Social Sciences
Scientists, Information Seeking, and Reference Services
Part III: Information Seeking Patterns: Diverse Populations
Library Services for Persons With Disabilities
Ethnicity and Information Seeking
Knowledge Gap, Information-Seeking, and the Poor
A Matter of Focus: Reference Services for Older Adults
Kids Count: Using Output Measures to Monitor Children's Use of Reference Services
Women Library Users and Library Users of Traditional Women's Subjects
Fee-Based Services: An Option for Meeting the Information Needs of the Business Community
The Changing Instructional Paradigm and Emerging Technologies: New Opportunities for Reference Librarians and Educators
Part IV: Measures of User Success
Reference Accuracy
Evaluation of Reference Service by User Report of Success
Factors That Influence Reference Success: What Makes Questioners Willing to Return?
Part V: Future
Brave Newold World
Index
Reference Notes Included
「Nielsen BookData」 より