Designing cross-functional business processes
著者
書誌事項
Designing cross-functional business processes
（From training to performance in the twenty-first century, Set 2,
Jossey-Bass, c1995
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注記
Includes bibliographical references (p. 219-222) and index
内容説明・目次
内容説明
This comprehensive collection of practical tools will help you through the complexities of business process design. This hands-on kit integrates theory, economics, and psychology to help you * establish clear goals for process redesign* understand how your current processes work (or don't work)* create the best and simplest design to solve the problem* overcome barriers to implementation ...and more! It is packed with checklists, worksheets, and procedures to help you identify, analyze, and design processes that will improve your organization's performance.
目次
- Section One: How Business Process Design Affects Performance
- 1. Building the Case for Redesign
- Section Two: Techniques for Designing Business Processes
- 2. Establishing Clear Goals for Process Redesign
- 3. Understanding How the Current Process Worksand Doesn't Work
- 4. Creating the Simplest Possible Design to Solve the Business Problem
- 5. Overcoming Barriers to Implementation
- Section Three: Process Redesign in Action
- 6. Speeding Up High-Tech Product Development: Case Study of Fundamental Redesign
- 7. Reducing the Cost of Point-of-Purchase Displays: Case Study of Incremental Redesign
- Section Four: Resources
- A. Critical Issue Worksheet B. Design Team Charter Worksheet C. Culture Analysis Worksheet D. Financial and Human Resource Systems Analysis Worksheet E. Process Analysis Worksheet F. Customer Needs Worksheet G. Guidelines for Choosing Incremental or Fundamental Redesign H. Accomplishments and Activities Worksheet I. Performance Gap Analysis Worksheet J. Cost/Benefit Analysis Worksheet K. Implementation Worksheet
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