Trustworthy government : leadership and management strategies for building trust and high performance
著者
書誌事項
Trustworthy government : leadership and management strategies for building trust and high performance
（The Jossey-Bass public administration series）
Jossey-Bass Publishers, c1995
1st ed
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注記
Includes bibliographical references (p. 201-218) and indexes
内容説明・目次
内容説明
By identifying the key connections between trust, learning and high performance, this work attempts to show how to restore trust in contemporary public organizations. David Carnevale explains that trust and distrust are not destiny - they arise from the choices organizations make about how they will be designed and managed. He develops a model of trust different to management theories of the past and he reveals the actions needed to build higher levels of trust in the workplace.
目次
- Part One: Trust: The Hidden Ingredient in High Performance
- 1. The Crisis of Trust in Today's Organizations
- 2. Organizational Performance and the Dynamics of Trust
- 3. Overcoming Barriers to Trust
- Part Two: Keys to Building Trustworthy Organizations
- 4. Trustworthy Leadership: Helping People to Lead Themselves
- 5. Creating Participation and Involvement
- 6. Developing Effective Communications
- 7. Fair Performance Appraisal and Incentive Systems
- 8. Managing Power, Politics, and Conflict
- Part Three: Liberating Public Organizations: TranscAnding the Bureaucratic Machine
- 9. Reinventing Training for a New Learning Paradigm
- 10. Revitalizing Personnel Systems
- Conclusion: Realizing the Vision of High-Trust Public Organizations.
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