Organizational performance and measurement in the public sector : toward service, effort and accomplishment reporting
著者
書誌事項
Organizational performance and measurement in the public sector : toward service, effort and accomplishment reporting
Quorum Books, 1996
大学図書館所蔵 全19件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes bibliographical references and index
内容説明・目次
内容説明
Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.
This book addresses the issues involved in developing Service Effort and Accomplishment (SEA) reports from various points of view. It addresses the context of SEA reporting and relates performance measurement to the budgeting process, auditing process, and policy making. It provides examples of successful performance measurement protocols from the U.S. and abroad.
目次
- Foreword by Harry Hatry Introduction Performance Appraisal and Rubik's Cube The Challenge by Arie Halachmi and Geert Bouckaert Positioning Performance Measurement for the Twenty-First Century by John Greiner Redeeming the Promise of Performance Measurement: Issues and obstacles for governments in the USA by Paul D. Epstein Promises and Possible Pitfalls on the Way to SEA Reporting by Arie Halachmi Service Efforts and Accomplishment Reporting Implementing Service Efforts and Accomplishments Reporting: The Portland Experience by Daniel E. O'Tool and Brian Stipak Institutionalizing SEA Reporting Across the Budget by Mary Timney Bailey Integrating Performance Measurement and Budgeting by Gerasimos A. Gianakis Performance Measurement in Context The Political Economy of Performance Measurement by Tony Bovaird Annual Performance Accounting and Auditing: Is it Possible? by Bo Sandberg Productivity in Professional Services: To Measure or not to Measure by Jean Harvey Local Government Standards Via Professional Associations: How Useful Are They for Gauging Performance? by David N. Ammons Performance Measurement: International Perspectives Measurement of Public Sector Performance: Some European Perspectives by Geert Bouckaert Performance Indicators: The British Experience by Tony Bovaird and David Gregory The Authority's Performance - A Practical Assessment by Magnus Medelberg Experiences With Performance Measurement in the Central Government
- The Case of the Netherlands by A. Sorber Performance Monitoring System in the Republic of China on Taiwan by Shih-Hsien Chang
「Nielsen BookData」 より