Selling with excellence : a quality approach for sales professionals
著者
書誌事項
Selling with excellence : a quality approach for sales professionals
ASQC Quality Press, c1995
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注記
Includes bibliographical references (p. 115-118) and index
内容説明・目次
内容説明
Every sales professional will appreciate this book's unique combination of tradionally successful sales concepts, continuous improvement techniques, and customer-oriented business practices. The acronym C.A.S.H.-Customer oriented, Always improving, Strategically planned, and hard data based in sales. Important topics also include: identifying customers, and methods to being customer oriented; pursuing continuous improvement through benchmarking, the PDCA cycle, and other practices; aligning goals and achievements by creating strategic plans; accessing and capturing important information about customers; using quality techniques to create action plans for personal success.
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