Measuring the performance of human service programs

Author(s)

• Martin, Lawrence L.
• Kettner, Peter M.

Bibliographic Information

Measuring the performance of human service programs

Lawrence L. Martin, Peter M. Kettner

（Sage human services guides, v. 71）

Sage Publications, c1996

• : cloth
• : pbk

Note

Includes bibliographical references and index (p.125-138)

About the authors (p.139)

Description and Table of Contents

Description

Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness. The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.

Table of Contents

Performance Measurement The New Accountability Performance Measurement An Idea Whose Time Has Come Social Problems, Human Service Programs, and Performance Measurement Output Performance Measures Quality Performance Measures Outcome Performance Measures Numeric Counts Standardized Measures Level of Functioning Scales Client Satisfaction Issues in Selecting, Collecting, Reporting, and Using Performance Measures

by "Nielsen BookData"

Details

• NCID: BA27948126
• ISBN:
  • 0803971346
  • 0803971354
• LCCN: 95041794
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Thousand Oaks
• Pages/Volumes: xi, 139 p.
• Size: 22 cm
• Parent Bibliography ID:
  • BA01017385