Designing work groups, jobs, and work flow
著者
書誌事項
Designing work groups, jobs, and work flow
（From training to performance in the twenty-first century, Set 2 . Redesigning work processes）
Jossey-Bass, c1995
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注記
Includes bibliographical references (p. 239-240) and index
内容説明・目次
内容説明
Here's an integrated approach to using the most powerful reeingineering tools to design single work units that are productive, responsive, and build participant ownership and commitment. This practical tool kit includes techniques for analyzing and designing daily work flow, group structure, and job responsibilities of intact work groups. Includes numerous checklists, reusable worksheets, and flow charts.
目次
- HOW WORK GROUP DESIGN AFFECTS PEOPLE, PRODUCTS, AND SERVICES
- What Makes a Work Group or Department Effective?
- TECHNIQUES FOR DESIGNING WORK GROUPS AND JOBS
- Defining the Purpose and Scope of the Redesign Effort
- Environmental Analysis: Identifying Critical Goals, Demands, and Constraints
- Technical Process Analysis: Understanding How the Group Creates Its Products and Services
- Human Systems Analysis: Understanding How People and Jobs Are Organized and Supported
- Goal Design: Matching Work Group Goals to Environmental Demands
- Technical Process Design: Building Speed, Focus, and Integration into the Flow of Work
- Human Systems Design: Building Initiative and Teamwork into Jobs
- Implementation: Managing the Transition from Plans to Reality
- WORK PROCESS REDESIGN IN ACTION
- From Full Warehouse to Just-in-Time: Case Study of Redesigning the Brandon Companies Distribution Department.
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