Conflict resolution : building bridges
著者
書誌事項
Conflict resolution : building bridges
(Roadmaps to success, . The practicing administrator's leadership series)
Corwin Press., c1993
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注記
Includes bibliographical references (p. 52-54)
内容説明・目次
内容説明
This book explores how school administrators can deal with conflict constructively and creatively. The theoretical knowledge and practical skills presented will enable administrators to handle their own differences and disputes in a more effective manner, provide effective third party intervention to assist others manage their differences and facilitate the transference of these skills to others by modelling their use and benefits within the schools.
目次
Conflict in the School
Conflict Resolution
Basic Principles
Reflective Listening
Problem Solving
Assertion
Negotiation
Conflict of Needs
Conflict of Values
Mediation
Group Conflict
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