The dynamics of service : reflections on the changing nature of customer/provider interactions

Author(s)

• Gutek, Barbara A.

Bibliographic Information

The dynamics of service : reflections on the changing nature of customer/provider interactions

Barbara A. Gutek ; foreword by Daniel Katz

Jossey-Bass, c1995

Note

Includes bibliographical references (p. 287-293) and index

Details

• NCID: BA28237167
• ISBN:
  • 0787901016
• LCCN: 95012631
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: San Francisco, Calif.
• Pages/Volumes: xxviii, 304 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Customer services