Dealing with demanding customers : how to turn complaints into opportunities
著者
書誌事項
Dealing with demanding customers : how to turn complaints into opportunities
Pitman, c1994
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内容説明・目次
内容説明
Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients. With real-life examples, there are suggestions on pit-falls to avoid.
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