The inspection of the complaints procedures in local authority social services departments
Author(s)
Bibliographic Information
The inspection of the complaints procedures in local authority social services departments
H.M.S.O., c1993
Available at 2 libraries
Description and Table of Contents
Description
From 1991 Social Services Departments were required to establish a procedure for considering any representation including complaints, with a separate procedure for complaints about children's services. This report assessed the performance of five SSDs: Durham, Cornwall, Ealing, Solihull and Trafford. It identifies the strengths and weaknesses of the departments and makes recommendations to build on initial progress.
Table of Contents
- Summary and recommendations
- Introduction
- Methodology
- Findings.
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