The inspection of the complaints procedures in local authority social services departments
Author(s)
Bibliographic Information
The inspection of the complaints procedures in local authority social services departments
H.M.S.O., c1993
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Description and Table of Contents
Description
From 1991 Social Services Departments were required to establish a procedure for considering any representation including complaints, with a separate procedure for complaints about children's services. This report assessed the performance of five SSDs: Durham, Cornwall, Ealing, Solihull and Trafford. It identifies the strengths and weaknesses of the departments and makes recommendations to build on initial progress.
Table of Contents
- Summary and recommendations
- Introduction
- Methodology
- Findings.
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