Total quality management in action
著者
書誌事項
Total quality management in action
Chapman & Hall, 1996
大学図書館所蔵 件 / 全4件
注記
Papers from the Second Quality Conference
Includes bibliographies and index
内容説明・目次
内容説明
In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instruments Europe (1995 Quality Award winner) have contributed towards the learning and culture of world class best practice in Total Quality Management. The Proceedings of the Second Quality Conference in Sheffield, Total Quality Management in Action presents real experiences achieved by the leading multinational organisations in their quality journey. With over 40 articles this book will be a real asset to academics, researchers, senior managers, directors and quality practitioners from both public and private sectors.
目次
Part One: TQM principles and practice. Part Two: Community and education. Part Three: The role of self assessment. Part Four: International comparisons. Part Five: Enterprise and industry. Part Six: Quality methods. Part Seven: Continuous Improvement Process. Part Eight: Quality measurement.
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