Managing people : a guide for managers in the hotel and catering industry

著者

• Riley, Michael J.

書誌事項

Managing people : a guide for managers in the hotel and catering industry

Michael Riley

（Hospitality managers' pocket books）

Butterworth Heinemann, 1995

注記

Originally published: Human resource management. 1991

内容説明・目次

内容説明

This provides a practical approach to applying management techniques. It is intended to help professionals in the hotel and catering industry who are responsible for personnel and training. Degree-level students will also find it helpful.

目次

• Part 1 Pay administration: start Monday
• motivation
• negative behaviour
• groups and teams
• pay is never neutral
• organizations and authority. Part 2 Some useful techniques: productivity
• the measurement of labour turnover and labour stability
• recruitment and selection
• appraisal
• grievance and dispute management
• personnel administration. Part 3 Labour cost management: how labour markets work
• hotel and catering labour markets
• overtime and labour costs
• pay administration. Part 4 Management at the corporate level: career management
• developing labour strategies.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA28798084
• ISBN:
  • 075062289X
• LCCN: 95169664
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Oxford
• ページ数/冊数: vii, 222 p.
• 大きさ: 20 cm
• 分類:
  • LCC : TX911.3.P4
  • DC20 : 647.94/068/3
• 件名:
  • LCSH : Hospitality industry -- Personnel management
• 親書誌ID:
  • BA21563071