Total quality management : text with cases
著者
書誌事項
Total quality management : text with cases
Butterworth-Heinemann, 1996
Pacific Rim Ed
大学図書館所蔵 全6件
注記
Includes bibliographical references (p. [331]-341) and index
内容説明・目次
内容説明
First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.
目次
- Part one: The foundations - a model for TQM
- Understanding quality
- Commitment and leadership
- Design for quality
- Part two: TQM - the role of the quality system
- System design and contents
- Quality management system audit/review and self-assessment
- Part three: TQM - the tools and improvement cycle
- Measurement of quality
- Tools and techniques for quality improvement
- Some additional techniques for process design and improvement
- Part four: TQM - the organizational, communication and teamwork requirements
- Organization for quality
- Culture change through teamwork for quality
- Part five: TQM - the implementation
- Communications and training for quality
- Implementation of TQM and management of change
- Case studies
「Nielsen BookData」 より