Total quality management : text with cases

Author(s)

Bibliographic Information

Total quality management : text with cases

John S. Oakland, Amrik S. Sohal

Butterworth-Heinemann, 1996

Pacific Rim Ed

Available at  / 6 libraries

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Note

Includes bibliographical references (p. [331]-341) and index

Description and Table of Contents

Description

First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.

Table of Contents

  • Part one: The foundations - a model for TQM
  • Understanding quality
  • Commitment and leadership
  • Design for quality
  • Part two: TQM - the role of the quality system
  • System design and contents
  • Quality management system audit/review and self-assessment
  • Part three: TQM - the tools and improvement cycle
  • Measurement of quality
  • Tools and techniques for quality improvement
  • Some additional techniques for process design and improvement
  • Part four: TQM - the organizational, communication and teamwork requirements
  • Organization for quality
  • Culture change through teamwork for quality
  • Part five: TQM - the implementation
  • Communications and training for quality
  • Implementation of TQM and management of change
  • Case studies

by "Nielsen BookData"

Details

  • NCID
    BA28868598
  • ISBN
    • 0750689250
  • Country Code
    at
  • Title Language Code
    eng
  • Text Language Code
    eng
  • Place of Publication
    Port Melbourne, Australia
  • Pages/Volumes
    viii, 341 p.
  • Size
    25 cm
  • Classification
  • Subject Headings
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