The management and control of quality
著者
書誌事項
The management and control of quality
West Pub. Co., c1996
3rd ed
- : hard
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This text continues to provide a managerially-oriented, integrated view of the issues involved in total quality management. The Third Edition is strongly influenced by the Malcolm Baldrige National Quality Award criteria. New chapters have been added on current topics such as customer focus, leadership and strategic planning, measurement and information management, and quality management evaluation and assessment. Updating of all chapters ensures complete and timely coverage.
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