The citizen's charter

著者

書誌事項

The citizen's charter

edited by J.A. Chandler

Dartmouth, c1996

  • : hbk

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

This work aims to offer more concrete information about John Major's initiative on the Citizen's Charter. It emerges from a conference - "The Waves of Change: Public Management in the 1990s", organised in 1993 by the Sheffield Business School. Some of the papers have been much revised.

目次

  • Citizen or state consumer? a fistful of charters, John Kingdom
  • what price citizenship? public management and the Citizen's Charter, Howard Elcock
  • citizens and customer care, J. A. Chandler
  • accountability, openness and the Citizen's Charter
  • Michael Hunt
  • the Citizen's Charter and quality management
  • harmony or discord?
  • D.S. Morris and R. H. Haigh
  • the Patient's Charter, Ann Wall
  • the Charter and education, Robert Leach
  • the Citizen's Charter and housing, Brian D. Jacobs
  • the Citizen's Charter and British Rail, Peter Curwen
  • the Citizen's Charter in local government, Neil Barnett and Shirley Harrison.

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