Managing change in voluntary organizations : a guide to practice

著者

    • Gann, Nigel

書誌事項

Managing change in voluntary organizations : a guide to practice

Nigel Gann

Open University Press, 1996

  • : hbk
  • : pbk

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注記

Includes bibliographical references (p. [107]-108) and index

内容説明・目次

巻冊次

: pbk ISBN 9780335196210

内容説明

This is a book about how voluntary organizations cope with the relentless demands of change - the 'contract culture', service delivery, the 'professionalization' of the voluntary sector, the 'new managerialism'. It focuses on the needs of voluntary organizations as they confront the absorption of their provision into mainstream care services; the need to adopt business methods in their internal organization and external relationships; and the development of policies and procedures to ensure the provision of quality services. Nigel Gann provides many examples of good working practice, as well as an exploration of the key issues involved in 'quality' management. Managing Change in Voluntary Organizations examines: * What must be the characteristics of management within the modern service culture * How voluntary organizations can protect the ethics of 'voluntariness', while competing with the private and public sectors in the market-place * What policies and procedures a voluntary organization can adopt in order to ensure a quality service to its clients * What a voluntary organization must do in order to survive and prosper in the twenty-first century Trustees, paid workers and volunteers will find the book of practical value, while the national and long-term implications of change in the voluntary sector will be of concern to local authorities, students of social policy and organizational behaviour, and others concerned with the privatization of care services.

目次

Introduction the nature of voluntary organizations Towards a contract culture People and change Planning for growth The management of voluntary organizations A commitment to quality The future of the voluntary sector References Index.
巻冊次

: hbk ISBN 9780335196227

内容説明

This text is concerned with how voluntary organizations cope with the demands of change, particularly the "professionalization" of the voluntary sector. It focuses on the needs of voluntary organizations as they confront the absorption of their provision into mainstream care services.

目次

  • The nature of voluntary organizations
  • towards a contract culture
  • people and change
  • planning for growth
  • the management of voluntary organizations
  • a commitment to quality
  • the future of the voluntary sector.

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