Self-assessment for business excellence
著者
書誌事項
Self-assessment for business excellence
（McGraw-Hill quality in action series）
McGraw-Hill, c1996
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This work provides a guide to self-assessment for business excellence. It aims to assist readers to understand and effectively implement business self-assessment, using the European Quality Award and the Baldridge Award as its basis. The European Business Excellence Model is also presented.
目次
- Why assess business excellence
- the European Business Excellence Model
- doing self-assessment
- getting started
- data collection
- the position report
- assessment scoring and consensus
- the site visit
- the feedback report
- linking business excellence to the bottom line
- a framework for strategic planning
- driving continuous business improvement
- the European Quality Award
- other major awards
- what it takes to win
- the European business excellence criteria.
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