Management consulting : a guide to the profession
著者
書誌事項
Management consulting : a guide to the profession
International Labour Office, 1996
3rd (rev.) ed
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注記
Includes index
内容説明・目次
内容説明
This work serves as a basic source of information on consulting, and as a guide for the training and development of consultants. It explains how to manage consulting firms and projects while coping with today's challenges in various areas of business activity, and defines the consultant's professional role and responsibility to clients and society. In this third, completely revised and updated edition, a team of practitioners and academics describe current trends and experiences, and look at future prospects. New topics include: privatized enterprises; the public sector and the informal sector; productivity and performance improvement; quality assurance in consulting; and information technology in consulting firms. New and practical materials, guidelines and checklists are provided throughout. The book provides a complete overview of state-of-the-art consulting approaches, methods and practices, with a balanced international perspective.
目次
- Part 1 Management consulting in perspective: nature and purpose of management consulting
- range and scope of consulting services
- the consultant-client relationship
- consulting and change
- consulting and culture
- professionalism and ethics in consulting. Part 2 The consulting process
- entry
- diagnosis
- action planning
- implementation
- termination. Part 3 Consulting in various areas of management
- consulting in general and strategic management
- consulting in financial management
- consulting in marketing and distribution management
- consulting in production management
- consulting in human resource management
- consulting in information technology
- consulting in small business management
- consulting for the informal sector
- consulting for the public sector
- consulting in privatization
- consulting in productivity and performance improvement. Part 4 Managing a consulting firm: fundamentals of consulting firm management
- the consulting firm's strategy
- marketing of consulting services
- costs and fees
- assignment management
- quality management and assurance
- operational and financial control
- structuring consulting firms
- information technology in consulting firms. Part 5 Developing management consultants and the consulting profession: careers and compensation in consulting
- training and development of consultants
- preparing for the future. Appendices: the client's ten commandments
- associations of management consultants in selected countries
- professional codes (examples)
- outline of a management survey
- terms of a consulting contract
- case history of consulting to a growing small business
- case history of process consulting
- case history of senior managmeent team development
- person-to-person communication in consulting
- consultant report writing.
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