Managing quality : a guide to system-wide performance management in health care
著者
書誌事項
Managing quality : a guide to system-wide performance management in health care
Mosby, c1997
2nd ed
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
The Second Edition of Managing Quality: A Guide to Monitoring and Evaluating Health Care Services is a practical, step-by-step guide to implementing an effective, interdisciplinary quality management and performance improvement program in compliance with the strategic initiatives of the Joint Commission on Accreditation of Healthcare Organizations and the National Committee for Quality Assurance. It blends theory and practical application in a thorough, straightforward manner, integrating field-tested techniques throughout.
目次
INTRODUCTION TO ORGANIZATION-WIDE PERFORMANCE MANAGEMENT * In Pursuit of a Defintion of Quality * Redefining Quality in a Managed Care Environment * THE BLUEPRINT for Performance Management * STRUCTURING FOR ORGANIZATION-WIDE PERFORMANCE * Responsibility and Accountability for Organizational Performance: The Role of the CEO * Shared Leadership: Structuring for Organization-Wide Improvement * CREATING AN ORGANIZATION-WIDE PERFORMANCE AWARENESS PROGRAM * Identifying Customers and Delineating the Scope of Business * Prioritizing Organization-Wide Performance Improvement * Developing and Disseminating Organizational Structure, Process, and Outcome Standards * CREATING AN ORGANIZATION-WIDE PERFORMANCE MEASUREMENT PROGRAM * Developing and Implementing a Performance Improvement Plan * Assessing Activities and Documenting Improvement * Communicating Results * MANAGING THE PERFORMANCE OF THE PERFORMANCE MANAGEMENT SYSTEM * Creating an Awareness of the Performance Management System * Measuring the Performance Management System * Improving the Perfomance Management System
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