The market value process : bridging customer and shareholder value
Author(s)
Bibliographic Information
The market value process : bridging customer and shareholder value
（The Jossey-Bass business & management series）
Jossey-Bass, c1996
1st ed
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
Discover a unique, cross-functional approach to developingstrategy
Earn the loyalty of your customers and the allegiance of yourshareholders at the same time. The Market Value Process provides agroundbreaking, practical approach to linking customer andshareholder value in a marketplace where price-cutting is king. Itdetails a twelve-step framework for determining how well customerneeds are being met, building strategies for meeting those needs,and ensuring those strategies create enough customer andshareholder value to work successfully. With new thoughts on topicssuch as teamwork and core competencies, this book defines a generalmanagement and financial approach to strategy building everyexecutive should consider.
Table of Contents
PrefaceThe Authors
Part One: Introduction and Principles
1. Using the Market Value Process
2. Learning the Principles
Part Two: The Diagnosis
3. Winning Customers with Creative Market Definition
4. Using Scenarios to Envision Market Evolution
5. Will the Market Reward Your Investment?
6. Delivering Quality Through Product and Non-productBenefits
7. Pricing to Please Customers and Shareholders
8. Managing Internal Costs
Part Three: The Bridge
9. Building Profitable Precision Strategies
Part Four: The Payoff
10. Mapping Poststrategy Customer Value
11. Envisioning Revenue Growth
12. Mapping Shareholder Value
13. Selecting Strategies, Setting Objectives, and AllocatingResources
14. Implementing Presicion Strategies
AppAndix: An Overview of a Precision Strategy
GlossaryNotesIndex
by "Nielsen BookData"