The manager's guide to benchmarking : essential skills for the new competitive-cooperative economy
著者
書誌事項
The manager's guide to benchmarking : essential skills for the new competitive-cooperative economy
（The Jossey-Bass business & management series）
Jossey-Bass, c1996
1st ed
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注記
Includes bibliographical references (p. 219-223) and index
内容説明・目次
内容説明
Pursue a proven path to excellence. Author Jerome Finnigan - the leading authority on quality and benchmarking at Xerox - explains the benchmarking techniques used by today's global competitors, and tells precisely how your organization can do the same.
目次
- Introduction: Competitive intelligence in the New Economy: The Uses and Benefits of Benchmarking
- Part One: The Benchmarking Process
- 1. Doing It Right: The Models, Methods, and Processes of Successful Benchmarking
- 2. Phase One: Establishing the Study Plan
- 3. Phase Two: Conducting the Study
- 4. Phase Three: Analyzing the Data
- 5. Phase Four: Internalizing the Results and Closing the Gap with the Competition
- Part Two: The Long-Term Payoffs of Benchmarking
- 6. Organizational effectiveness: Achieving Breakthrough Change Through Simplified Processes
- 7. Strategies for the Future: Key Competencies for the New Economy
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