What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability

著者

• Brown, Stanley A.

書誌事項

What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability

Stanley A. Brown

J. Wiley, c1995

注記

Includes bibliographical references (p. [301]-302)

詳細情報

• NII書誌ID(NCID): BA30125610
• ISBN:
  • 0471641235
• LCCN: 96113967
• 出版国コード: cn
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Toronto ; New York
• ページ数/冊数: xvi, 304 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.335
  • DC20 : 658.8/12
• 件名:
  • LCSH : Consumer satisfaction
  • LCSH : Customer services
  • LCSH : Industrial management
  • LCSH : Organizational effectiveness
  • LCSH : Quality of products