Market-driven health care : who wins, who loses in the transformation of America's largest service industry

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書誌事項

Market-driven health care : who wins, who loses in the transformation of America's largest service industry

Regina E. Herzlinger

Addison-Wesley Pub., c1997

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注記

Includes bibliographical references (p. 293-363) and index

内容説明・目次

内容説明

Chosen by the American College of Healthcare Executives as the James A. Hamilton book of the year, Market-Driven Health Care is a must read for everyone concerned about the U.S. health care system. What happens when the demanding consumers who nearly brought the U.S. automobile industry to its knees focus the same kinds of pressure on the industry that represents one-seventh of the U.S. economyhealth care? The health organizations that combine quality, convenience, information, choices, and lower costs will be the winners in this revolution. Regina Herzlinger, chaired professor at the Harvard Business School, distills the facts from the noise surrounding the one industry whose measures of success are life and death. In a thoroughly readable, anecdotal style, she pinpoints the drivers of changethe savvy consumer, the cost-conscious payer, and the rapidly improving technologythat will revolutionize the American health-care system. This is a must-read for those in every corner of the immense health-care web. With its strong narrative style, this is a book that will be read and talked about by everyone concerned about the future of American health care.

目次

  • Introduction
  • What Consumers Want: Convenience And Mastery
  • The Consumer Revolution
  • When Patients Wont Remain Patient
  • Give Me Mastery or Give Me Death: The New Health Care Activist
  • The Health Care System That Provides Convenience and Mastery What Payers Want: Quality And Lower Costs
  • Options for the Productivity Revolution
  • Downsizing
  • The Just Say No Diet
  • Upsizing
  • The Big Is Beautiful Diet What Works: Health Care Focused Factories And Medical Technology
  • Resizing
  • The Trade Fat for Muscle Diet
  • Resizing and the Role of Technology
  • How to Accomplish Resizing
  • The Case of Deere and Company How To Make It Happen
  • A Consumer-Controlled Health Insurance System
  • How to Make It Happen: New Rules, New Tools

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