Trust in the balance : building successful organizations on results, integrity, and concerns
Author(s)
Bibliographic Information
Trust in the balance : building successful organizations on results, integrity, and concerns
(The Jossey-Bass business & management series)
Jossey-Bass, c1997
Available at 11 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
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  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
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  United States of America
Note
Includes bibliographical references and index
Description and Table of Contents
Description
Acquire the best asset of all
Your business is either enhanced by the presence of trust or held back by the presence of distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first.
-- Craig E. Weatherup, president, PepsiCo, Inc.
If you've never examined how trust affects your organization, maybe you should. In this engaging book, Robert Shaw moves past the right thing to do argument and focuses on trust as a critical issue successful managers cannot take for granted. He shows how lack of trust is compromising more and more organizations in today's highly competitive environment. And he offers a way out. Drawing on a variety of examples from real business situations, Shaw explains trust's increasing importance at four key levels: individual credibility, one-to-one collaboration, team effectiveness, and organizational vitality. He then provides an assessment survey to help you determine how you and your organization measures up trust-wise, and offers action steps for overcoming trust dilemmas such as those that arise during reinvention efforts. A vital handbook for leaders, change agents, and anyone interested in building high trust for high performance.
Table of Contents
Part One: Trust: A Foundation for Organizational Success.
1. The Power of Trust in a Changing World.
2. Defining Trust: The Basics.
Part Two: The Imperatives of Trust: Results, Integrity, Concern.
3. Achieving Business Results.
4. Acting With Integrity.
5. Demonstrating Concern.
Part Three: Creating Trust-Based Organizations.
6. Building Trust Through Leadership.
7. Building Trust Through Organizational Structure.
8. Building Trust Through Organizational Culture.
Part Four: Trust Lost, Trust Regained.
9. Managing the Dilemmas of Trust.
10. Regaining Lost Trust.
11. Sustaining Trust into the Future.
Trust -- Building Resources.
Resource One: Organization Assessment Summary
Resource Two: Leadership Assessment Survey.
by "Nielsen BookData"