Quality pays
著者
書誌事項
Quality pays
（Macmillan business）
Macmillan, 1996
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注記
Includes index
内容説明・目次
内容説明
This book is based upon a major international research study, Excellence in Quality Management undertaken by McKinsey and Company in Europe, the US and Japan and the technical university of Darmstadt, Germany. The study is concerned with the level of quality demanded by the automotive industry from its suppliers. It shows that quality, reliability and competitiveness are essential and that the quality companies are the ones that are successful, profitable and on the road to growth.
目次
Introduction: Why and How Quality Pays - Strategy and Organization: Think Quality - The R&D Process: Benefits for External and Internal Customers - The Production Process: Zero Defects at Source - Japan, Europe and the US: Learning from the Strengths of Others - The Road to Quality - Appendices - Tools for Top Quality - Quality Profiles by Countries
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