The citizen's charter : five years on : a report to mark five years of the Charter programme

著者

    • Great Britain

書誌事項

The citizen's charter : five years on : a report to mark five years of the Charter programme

presented to Parliament by The Prime Minister and the Chancellor of the Duchy of Lancaster by Command of Her Majesty, September 1996

（Cm, 3370）

HMSO, 1996

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注記

Supplementary material in a pocket

Includes index

内容説明・目次

内容説明

At halfway point of the Citizen's Charter 10-year programme to raise the standard of public services, this report looks at the achievement of the scheme since its introduction, and lists over 100 new commitments to raise standards over the latter half of the programme.

目次

  • The six principles of public service. The six service standards for Central Government. What the charter programme has done for you
  • the main themes for the future
  • specific commitments. Appendices: performance information
  • the 42 main charters and how to get copies
  • performance indicators and how to get copies
  • helplines and public enquiry points
  • Charter Mark holders.

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