Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality

Author(s)

• Heil, Gary
• Parker, Tom
• Tate, Rick

Bibliographic Information

Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality

Gary Heil, Tom Parker, Rick Tate

Van Nostrand Reinhold, c1995

Note

Includes bibliographical references (p. 267-275) and index

Details

• NCID: BA31634653
• ISBN:
  • 0442018525
• LCCN: 94022980
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: xviii, 290 p.
• Size: 24 cm
• Classification:
  • NDC9 : 336.3
  • LCC : HD57.7
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Leadership
  • LCSH : Organizational change
  • LCSH : Consumer satisfaction